FAQ & ORDER GUIDELINES
How to Place an Order?
Please fill out our custom order form with your name, email, event date and any inspiration/design photos you've seen that you'd like to incorporate into the design! We'll get back to you within 2 days with some designs and quotes!
- Please provide as much notice as possible! We kindly ask for 2-3 weeks notice, but more is always better to ensure your date is available, and to allow enough time to properly plan and design your order
- Sweet Selena's Desserts will NOT replicate any cake photos - all photos sent and exchanged during the designing process will only be used as inspiration; certain elements may be the same or very similar, but the exact design will not be copied
- Your order is secured with a non-refundable 50% deposit; orders are taken on a first come first serve basis; failure to send your deposit in a timely manner may result in your date no longer being available
Last Minute Orders
Orders placed with less than 1 weeks notice are subject to an additional "last-minute" fee
Are you Nut Free?
Sweet Selena's Desserts is not a allergen free bakery (gluten, dairy, egg and nut); We can make desserts that do not contain those products, but the risk of cross contamination is always present, despite our best efforts
ORDER DESK: THURSDAY - MONDAY
*Please be mindful of longer response times from Friday-Sunday*
PICKUP HOURS: THURSDAY - MONDAY from 11 am - 6 pm
What is the Cancellation Policy?
You may cancel your order at any time, however your deposit is non-refundable if less than 2 weeks notice is given
Your order can also be postponed to a new date, provided we have received enough notice and that we have availability for the new date
Do you offer delivery?
Yes! We offer delivery on a first come first serve basis; please inquire for a delivery quote
Delivery is calculated based on your distance from us
Delivery Times: 11 am - 6 pm
A cell number is REQUIRED for deliveries
All remaining balances MUST be sent prior to delivery; we will not begin the delivery without full payment - Sweet Selena's Desserts is therefore not responsible for a late delivery due to this fact
Someone must be at the delivery location to receive the order; If we're unable to complete the delivery due to this fact, we will return to the bakery and you will have to arrange for pickup
*non-refundable delivery fee*
How do Pickups Work?
We are currently offering contact-less pickups! Ring the doorbell, and your order will be brought out to a table by the front door, along with an instruction card to answer any questions you might have!
How Can I Reach You?
We accept orders through our website and email - Instagram DMs are not accepted
How Do I Rent Cake Stands?
Please fill out the rental order form here!
If you're looking to order a cake/desserts AND rent a cake stand, please fill out both the cake stand and custom order form under the same name and email