FAQ & ORDER GUIDELINES
How to Place an Order?
Please fill out our custom order form with your name, email, event date and any inspiration/design photos you've seen that you'd like to incorporate into the design! We'll get back to you within 2 days with some designs and quotes!
Order Guidelines:
- Please provide as much notice as possible! We kindly ask for 2 weeks notice, but more is always better to ensure your date is available, and to allow enough time to properly plan and design your order
- Sweet Selena's Desserts will NOT replicate any cake photos - all photos sent and exchanged during the designing process will only be used as inspiration; certain elements may be the same or very similar, but the exact design will not be copied *this will be specified during the ordering process*
- Sweet Selena's Desserts reserves the right to make certain design changes during the baking/decorating process - simply due to the fact that certain elements might not look right or achieve the look the client is after
- Your order is secured with a non-refundable 50% deposit; orders are taken on a first come first serve basis; failure to send your deposit in a timely manner may result in your date no longer being available
Last Minute Orders
Orders placed with less than 1 weeks notice are subject to an additional $20 fee
Are you Nut Free?
Sweet Selena's Desserts is not a allergen free bakery (gluten, dairy, egg and nut); We can make desserts that do not contain those products, but the risk of cross contamination is always present, despite our best efforts
Bakery Hours?
We are available for inquiries from TUESDAY - SUNDAY from 9 am - 7 pm
Most events take place on the weekends, so please be mindful of longer response times from Friday-Sunday
We offer pickups from THURSDAY - MONDAY from 11 am - 6 pm
What is the Cancellation Policy?
You can cancel your order at any time, however your deposit is non-refundable
Do you offer delivery?
Yes! We offer delivery on a first come
first serve basis; please enquire for a quote
Delivery Times: 11 am - 6 pm
We require a cell number for deliveries
All remaining balances MUST be sent prior to delivery;
we will not begin the delivery without full payment -
Sweet Selena's Desserts is therefore not responsible for
a late delivery due to this fact
Someone must be at the delivery location to receive the order;
If we're unable to complete the delivery due to this fact, we will
return to the bakery and you will have to arrange for pickup
*non-refundable delivery fee*
Please allow room within your selected delivery time
for traffic, gentle driving and weather conditions
If your cake is being delivered to someone as a gift ...
We don't want you to spoil the surprise by telling your recipient what is arriving for them, but you MUST let them know to expect something - so that they answer the door and accept the cake/desserts
If we're unable to complete the delivery due to this fact, we will return to the bakery and you will have to arrange for pickup
*non-refundable delivery fee*
How do Pickups Work?
We are currently offering contact-less pickups! Ring the doorbell, and your order will be brought out to a table by the front door, along with an instruction card to answer any questions you might have!
How Can I Reach You?
We currently accept orders through our website, email and Instagram; although email is the best, most reliable way to get in touch with us
All orders and invoices will be finalised through email, despite where they come from
Special Requests?
We LOVE special requests! If you'd like to order something you don't see here, please send us an email!
As a classically trained pastry chef, I'm always up for a new challenge, and I've never met a dessert I didn't like!
How Do I Rent Cake Stands?
Please fill out the rental order form here!
If you're looking to order a cake/desserts AND rent a cake stand, please fill out both the cake stand and custom order form under the same name and email